The experience is best when the hotel's wireless real name is certified, and the guest company WiFi can pass directly without any extra operation. But the reality is that most hotels cannot get enough PMS data or the complexity of their authentication strategy."I'm completely unconscious."The second goal is to keep the authentication process as few steps as possible, to fill out the content as simple and to wait as short as possible. These are the points of excellence that we have been able to use in actual landings.
The speed of loading the authentication page is the first level of experience
The user opens the browser to any page, and waits a few seconds to see the authentication page, which is already a bad starting point. The loading time of the certification page should be kept within two seconds, which requires the size of the page itself. A certificate page with base charts, CSS and JS should be kept within 500 kB, preferably under 200 kB.
Many certification manufacturers have put the certification pages on a high scale like the official web, with large background maps, slides, micro-mail sweeps, and commercial rotations that together lead to a potential 7 or 8 seconds of loading of the authentication page under weak signals. Residents are already upset not even online, and one certification page is waiting for him to get this far, as he can imagine.
It is recommended that the authentication page be very simple, with a hotel logo, a short certification note, a cell phone number input box and a authentication code input box, plus a submission button. CSS and JS are connected to do no extra external chain requests. Even under weak signals, the loading experience on the page is not so bad.
The test code experience is a critical area for complaints.
SMS is a very common tool in the hotel hotel wireless real name certification scene. But SMS has two problems: first, it is unstable to arrive at text messages sometimes for seconds and sometimes for dozens of seconds even less; second, if the occupants have just returned from abroad, their domestic cell number is not activated or an offshore mobile phone number is not available.
There are alternatives to consider: first, using voice authentication codes as backup channels for SMS and automatically transcribe calls if they do not receive them; second, if the hotel has PMS data, it can skip SMS to match directly with room numbers plus surnames; third, quick certification of MAC addresses is available for certified equipment when next checked in.
Some systems have 60 seconds to re-remit, and the residents wait half minutes to get a text message in an urgent fashion or without a re-release, which is bad. It is recommended that the initial re-emission be about 30 seconds, and then long after three consecutive repeats.
Maintain the session time in authentication status
Hotel residents may use WiFi intermittently overnight. If the certification status expires automatically, and the host has suddenly lost its connection to a shivering tone, then it will be re-certified, which is enough to deny all previous authentication process designs.
The certificate session should be at least a full residential cycle, i.e. if the residence is registered for two days, the certification status should remain for two days.
You have to think ahead of yourself on the multi-facility scene.
Now, one person travels, and there are probably three or four devices: mobile phones, tablets, laptops, smart watches. If only one device is exempt from certification, the other equipment has to be manually certified, and this experience is pulled down.
Suggested support for the certification system"Automatically associated with other equipment under account number after main device authentication"mechanism. Or, more simply: allow each resident to bind two or three MAC addresses to the same authentication status.
Certification clearance and privacy protection after check-out
When a guest leaves the house, the information about the customer’s certification should be cleared in time to enable the back-to-back guest to see the previous customer’s accreditation status or use the previous client’s network privileges. This appears to be an essential function, but if PMS exit data is not synchronized to the authentication system in time, there may be situations where the previous customer can return to the network.
The certification system is also recommended to automatically remove the authentication status of all equipment in the room and locally cached personal identification information after the PMS exit has triggered.
Optimizing the experience of wireless real name certification in hotel hotels, both for a more fluid process of residence accreditation"Enter"And the experience includes the fact that information is properly erased after checking out."Out"The first three reasons for the poor certification experience are, from operational data, often: the proof page is loaded too long, the SMS code is not received, and the authentication is timed to re-enter. The technical tools used to respond to these three questions are already well developed.——The technical tools are not complicated, and the key is to focus on experience and include these scenes in the test. Technology takes half a day to optimize with a specific round that reduces 70% of authentication-related complaints when you get online.