The hotel WiFi is now being certified by the guest company. This process is designed to determine directly whether the front desk will be flooded with a complaint phone. Frankly, many hotel hotels on the market have been certified for wireless real names.——This process is down, with a very well-tempered customer in five or six minutes, a bad temper to give up and turn the flow on.
What's the ideal state of self-help certification processes?
From the perspective of the resident ' s experience, the ideal real name authentication process should be as follows: the guest company is on WiFi, the system automatically recognizes the AP ' s room number that accesss the device, then uses PMS interface to find information about the current guest in the room and then automatically releases it. The occupants do not need any operation throughout the process, even on the certification page."No sensory authentication"It is the best experience in hotel and hotel settings, and it is the direction that technology programmes should be designed for.
But the proportion of hotels that can achieve total non-acknowledged certification is not high in reality, because PMS data may not be available in real time, AP and room mapping are not necessarily accurate, or there are multiple devices for accommodation that need to be certified separately. So most hotels actually go one way."Semi-automatic": The guest will only have to enter the room number and surname after you see the authentication page, and then pass through the backstage of the system.
The most easy points to roll over the road.
The first easy to flip is the way the authentication page is presented. The WiFi connection does not automatically eject the authentication page, but requires users to access a HTTP address by opening their own browser. This is particularly common on Andre's cell phone.——Andre's gonna get a caller when we get to Portal."Login Network"Many users don't even point the hint, turn on the micro-mail or the sound of a jibble and start to say "WiFi" when they find that the network is not working.
There are technical means to address this problem, such as redirecting the user HTTP to a certification page through DNS hijacking or optimizing Portal detection mechanisms on the AP side. But the impact of these programs on the current network needs to be carefully assessed, and DNS hijackings, if not properly done, could affect normal HTTPS applications.
The second easy to flip is the certificate information. The matching of room numbers with surnames seems simple, but problems arise in practice: guests have mistook the number of rooms, customers use names not registered (e.g. friends help register) and foreigners are not used to enter Chinese surnames. These scenarios require an early design of a bottom-up scheme, for example, by adding one on the certification page."Not personally."or a sweep-coded authentication feature at the front desk.
The third problem is that when multiple people live, only one name is in PMS. Two or three people live together, registration information may be left with only one person in PMS, and two other partners may not match it when WiFi comes along.
The process of certification for foreign and Hong Kong-Alternant guests needs to be designed separately
The problem is often overlooked in the actual project, and only after receiving a first wave of complaints on the line.
If the real name certification system is verified only in ID number format, foreign guests will never get certified. And many foreigners are unfamiliar with having to name WiFi for their own access, and they prefer to think that it is a problem of the hotel WiFi itself rather than a statutory requirement.
The process design for wireless real name certification in hotels and hotels is a process of translating compliance requirements into a smooth experience. Compliance is the bottom line, but it determines whether this system will be accepted on an ongoing basis."As requested by the public security department"I'll be good at it.——The certification system cannot assume that all residents can independently complete self-service certification, and that a certain number of elderly people, foreign guests, or people who are not familiar with smartphone operations need front desk assistance. It is proposed to put a Pad or scavenging device on the front desk, which will enable occupants to quickly complete their accreditation without requiring them to operate on their phones at once. Also, the certification system should have an abnormal statistical feature that can sort out the reasons for the failure of authentication——These disaggregated data are an important basis for continuous optimization of the certification process, with weekly aberrations being reviewed at an early stage on line, targeted adjustments to high-risk issues and success rates raised to better than desirable levels within two to three weeks.