The network is broken suddenly, the user is disaffected; it is continuously webed and operators lose revenue."When do you stop, how do I remind you, how do I recover?"Three things save a lot of customer service. A truly mature network billing system, with arrears and user status management, is not easy."If you don't have the money, you're out of the net.", but rather a complete mechanism that includes classification of status, maturation alarms, stop sign, self-help repeaters.
The design of the NatShell V7 Authentication & Billing system for user status management, which divides users into normal users, down-scaling users, downscaling users, end-of-life users, end-of-service categories, and facilitates managers’ access to statistics. The value of this classification is that administrators can open their backstage to see the health status of the entire user community rather than waiting for a user to complain.
The alarm is to be left in front of the shutdown.
The alert before the shutdown is key to reducing complaints. V7 contains a text message notification function that supports the sending of SMS messages to open accounts, renewals, and end-of-life and maturity users, and allows different content settings. The alert is about to expire to allow time to be renewed by the user, avoiding sudden offlines; the notification is clearly communicated and misunderstandings are reduced.
Reminders are worth careful design: how many days before? How many times? Do users of different packages use different scripts? These details directly affect the reminder. The reminder is too early for users to remember and the warning is too late for a renewal fee.
Deactivated and deactivated.
V7 supports the suspension of users, the suspension of the security system and the suspension of consumption."Cutting off the money."There are two different things that require systematic differentiation.
The decision logic for the downtime is also designed: do you want to stop the balance immediately or give a grace period? Do you want to settle it by day or by flow? V7 supports daily business settlements, daily down-scaling checks, prepaid cost payers ' balances are updated on a daily basis and timely and accurate determinations of downtime are ensured.
Self-help repeater and under-balance experience
The user self-service system in V7 supports users to log into the self-service system query information, self-service balance charge (through a ping card or payment of treasure)."You can get online with the money."。
Users start billing for the first time, support one key binding user MAC addresses, NASIP addresses, VLAN addresses, ACIPs, SSIDs, which allow clear costing starting points and user binding relationships to avoid"I paid for it, but I kept counting."The dispute.
Boundaries and rules for the management of arrears
The rules governing the management of arrears vary according to the operating model."The balance is not sufficient."The system records arrears, support bill queries and reminders under the post-payment model. Specific grace periods, speed-fixing frequencies, and whether to slow down (refusal of traffic or fast usage) require clear strategy and compliance by operators.
Reminder, shutdown, and re-entry are accompanied by a search and management tool. The V7 user administration interface shows that it supports one key to open new accounts, renews the charges, changes products, cancels the security numbers, changes passwords, print bills, offline users, text messages on the backstage."Who's about to expire, who's down, who's supposed to be reminded?"You can't handle it without looking at it.
The statistical statement V7 provides indicators of the trend in registration, online trends, account rates, Internet user rates, and daily subsistence. The high rate of downtime users indicates either a problem with the price of the package or that it is not available; the upcoming end-up user concentration indicates that there are windows to run the renewals."Passive handling of complaints"Go to"Active management of user life cycle"。
The shutdown and the repeater operation, relying on the billing starting point and user binding accuracy. V7 supports first-time user login start charges, one key binding user MAC addresses, NASIP addresses, VLAN addresses, ACIPs, SSIDs; and the MAC Seamless Authentication support, terminal access is not duplicated."Since when?"No, it's not. The end-changing scenes, how the rules are set and how the change is untied, must be written in the business process.
The back-up channel is available for users. V7 supports users by paying the premium on the value of the treasure, by charging the credit card, by opening the account through SMS, by covering the cost of the administrator's back-office. Students in campus are used to swipe, tenants in apartments may buy the credit cards and the ship can only pay locally or cash. One more access point, users will call a customer number less once."Self-help displays filled and system not accounted for"(c) Complaints.
The stoppages also have to be handled at the time of the month. The monthly user expires at zero or at the end of the month; the daily user pays for the day off, and whether the weekends and holidays are delayed. V7 supports the daily business closure, daily stopovers, and strategic rules are implemented uniformly by the system when clearly defined backstage. Rules are not vaguely worded, the customer's service is interpreted as valid and user complaints easily resolved.
Good downtime management, and no complaints: alerts in place, stoppages in order, repeaters in good condition."Pay for the Internet."The rules are oral. To operate is to be truly mature by classifying the status, alerting, shutting down and re-routing the link.