The crowd of high-end hotels (five star hotels, fine hotels, resorts, etc.) has a very high demand for WiFi experience: business guests need stable high-speed networks to support videoconferencing and large file transmissions, holiday guests want to be able to view high-resolution videos freely in their rooms and public areas, VIP members expect exclusive network services and personalized experiences. At the same time, high-end hotels usually have complex architectural structures (many buildings, multiple layers, multifunctional areas) and large end sizes that place higher demands on the stability, security, and managerial viability of the WiFi certification system.
WiFi Needs Characteristics of the High-end Hotel
The WiFi needs of high-end hotels differ significantly from those of economics, mainly in terms of the high-experience requirements and the expectations of high-end hotel guests about WiFi."Everywhere, every time."(b) A stable high-speed connection is available in guest rooms, lobbys, restaurants, conference rooms, by the pool or gardens, with videoconferencing not Caden, high-resolution video seconds loaded and large document downloads fast; second, there is a high end density, hotel guests at the top usually carry multiple terminals (cell phones, notebooks, table boards, smart watches, etc.), and one room may have three to five terminals online simultaneously, plus a large number of public area terminals, which are all connected together and require high capacity for system co-processing; Third, there is a strong demand for sex and different groups of people such as VIP members, administrative floor tenants and long-stayers want differentiated web services, such as exclusive bandwidth, exclusive Portal pages, no-certification access, personalized welcome information; fourth, security compliance, high-end hotel guests may include dignitaries, celebrities, business executives etc., demanding high standards of cybersecurity and privacy protection, and the impact on hotel brands in case of information leaks or cyberattacks is devastating; Five are systems that are well integrated, and high-end hotels usually have sophisticated IT systems including PMS hotel management system, CRM customer relationship management system, membership system, door block system, telephone system, smart passenger control system, etc. WiFi certification system needs to be in-depth integrated with these systems to achieve data interconnection and business connection; six are high-viability requirements, the high-end hotel IT team is often small but require 7 x 24 hours of secure network operations, which require high monitoring, managerial and self-repair capabilities for the system. These demand characteristics make it impossible to simply adopt high-end hotels."A router plus a Portal page"A simple solution, rather than a high-service and scalable WiFi certification system at the enterprise level.
Selection and combination of authentication methods
High-end hotels usually focus on privacy protection, fluidity and business connections in their choice of certification. The home number + surname is the most popular way to certify a residence. In order to cover the non-use of room code certifications (e.g., non-residents in public areas of the lobby, conference room participants, restaurant guests, etc.), high-end hotels usually provide both WiFi and mobile phone number authentication as an aid. On Portal pages, the system automatically displays different combinations of authentication methods based on access: room space default + family name certification, with provision for both room area default demonstration + surname certification"Use mobile phone number authentication"The combination of a regional-based certification strategy, which ensures both the resident’s experience and coverage of the various scenarios. For VIP members and long-stayers, high-end hotels can also be provided."Uncertified"Services: The system pre-enacts the member’s terminal MAC address to a white list, automatically release it after connecting with WiFi and without any authentication action, reflecting the pride of the VIP. The decertification white list can be linked to CRM and membership systems, automatically adding its usual terminals to the white list when members are in the home, and then removing them without manual intervention.
Different bandwidth and QoS policy
The high-end hotel is not bandwidth management."One cut."The usual strategies for differentiation include: first, differentiated accommodation by type of dwelling, higher bandwidth for the administrative floor and suite tenants (100 Mbps, 50 Mbps) and standard bandwidth for ordinary tenants (30 Mbps, 10 Mbps), reflecting differences in value; Second, there is a differentiation by rank of membership, additional bandwidth for platinum and diamond card members is guaranteed or prioritized, members of the cards are given standard bandwidth, ordinary members receive basic bandwidth and encourage residents to upgrade their ranks; third, there is regional differentiation, with conference rooms and business centres guaranteeing high bandwidth and low delay (support for videoconferences and large file transmission), room areas securing video and web page views, recreational areas such as swimming pools and gardens appropriately limiting bandwidth (preventing abuse) and staff regions restricting non-operational flows; The fourth is time-differentiated, limiting P2P downloads and non-critical traffic during peak hours of the network (e.g. 8-11 p.m.), guaranteeing basic experience with videoconferencing, web page views and mail reception and distribution, and easing restrictions at low peaks; the fifth is critical business security, setting aside special bandwidth and top priority for hotel ' s own operating systems (such as PMS terminals, PoS cash register, telephone system, smart passenger control system etc.) to ensure that even if there are large passenger traffic, the core operations of the hotel will not be affected. The configuration of the differential bandwidth policy requires a flexible definition in the WiFi authentication system and is able to connect with PMS and CRM systems, automatically assigning bandwidths based on the identity of the occupants and the type of dwelling, without requiring manual setting. A good QoS strategy should be:"Dynamic"Not"Static.": The system is able to monitor network congestion in real time, provide high speeds for all users when bandwidth is adequate, prioritize high-priority users and key operations during bandwidth stress, and achieve optimal distribution of bandwidth resources.
Security and privacy protection
The network security protection of high-end hotels requires a multilayered system of deep defence. At the access level, WiFi certification ensures that each access terminal has a clear identity record and that no certified terminal can access the Internet to prevent unauthorized persons from dipping; at the network level, the residential network, staff network, management network, object networking network (intellectual passenger control, IPTV, door block etc.) is completely isolated through VLAN, with defaults between networks preventing horizontal penetration of the hotel core business systems after intrusion; at the end level, the system can perform basic safety checks on the passenger terminals (e.g. whether firewalls are turned on, poison-killing software installed).——(b) Although mandatory check-ups of residential terminals are not realistic, optional safety tests and reminders can be provided), white list management of the object network terminal is conducted, allowing only known and authorized access to the network; at the behavioural level, real-time monitoring of occupants ' Internet activity is carried out by the system, detection of unusual traffic (e.g. DDoS attacks, port scans, violent cracking) and irregular access (e.g., access to gambling, pornography, hacker sites), automatic isolation or break-up after discovery of anomalies and notification to managers; At the data level, the identity information of tenants is stored encrypted and access rights are strictly controlled, only by authorized administrators, and all queries are subject to audit records to prevent abuse of data by internals. Privacy protection is a particularly important aspect of high-end hotels. High-level customers (especially dignitaries, celebrities, business executives) are sensitive to personal privacy. Hotels should clearly inform residents on Portal about the scope and use of their data collection, not to allow unauthorized marketing or sharing of their personal information and Internet data with third parties."Privacy Mode": When the guest chooses a privacy model, the system does not record its detailed Internet log (only the minimum connection records are kept to meet compliance requirements), collects personal information and maximizes the protection of the privacy of the tenant. The implementation of the privacy model needs to be carried out within a compliance framework, and hotels should confirm with legal advisers whether the data recording under the privacy mode meets the minimum requirements of local legislation.
Multisystem integration and Wisdom Hotel connection
The WiFi certification system of high-end hotels is not an isolated system, but a major node in the hotel smart operation system that requires integration with multiple business systems. Integration with PMS is the most basic and important: via PMS interface, WiFi certification systems can access live residence information (room numbers, names of guests, time of occupancy and checkout, type of dwelling, membership level, etc.), support number + family name certification, automatic out-of-house break-off, automatic distribution of bandwidth and privileges according to type and size of member. Integration with CRM and membership systems: WiFi certification system can synchronize the online behavioral data of members (e.g. Internet preferences, traffic usage, common applications, etc.) to CRM system, enrich the image of members, provide data support for individualized services and precision marketing; simultaneously, classification and integral information in CRM can be synchronized to WiFi system, which allows differential bandwidth and service. In combination with smart passenger control system: after a residence has passed WiFi authentication, the system can synchronize the identity information of occupants to smart passenger control system, which is achieved according to the client's preference for automatically adjusting room temperature, lighting, curtains, television equipment, etc."People come to the house and people go to the room to save energy."Integrator: The host's identity and preferences can be synchronized to the IPTV system after WiFi certification, and the IPTV can recommend personalized video content and hotel service information for the tenant."Authenticated"The value of these systems is that they are integrated."Data interconnection, business linkages, experience enhancement"A host person’s certification act can trigger a multisystem connection that provides the guest with a seamless, personalized experience of an intelligent hotel. For high-end hotels, WiFi certification has evolved from a simple network access tool to a smart hotel ecology."Identity centres"——It knows who the guests are, where they live, when they will stay and what preferences it has for driving the entire hotel intelligence service.
The deployment of the WiFi certification system at high-end hotels is a system engineering project that requires full process planning from needs analysis, programme design, equipment selection, systems integration, testing uplink to continuous transport. Core elements include selecting a high-availability enterprise-level certification system, combining the combination of home + family name, micromail and mobile phone numbers with a variety bandwidth and Qos strategy based on identity and region, building multilayered security and privacy protection systems, and connecting intelligence with deep integration systems such as PMS, CRM, smart passenger control. For high-end hotels, WiFi is no longer an option."Additional services"But it's as important as bed, bath, breakfast."Basic services"A good WiFi certification system directly enhances customer satisfaction and brand loyalty and is an important component of the core competitiveness of high-end hotels.