The campus network is large and requires manual service to the network if each student has to open an account, pay fees, search for changes, not only by overburdening the operator but also by poor experience. Self-help services and accounts management are important features of the campus network NATSHEL_AUTH_BILLING, which enables students to do most of their online operations through mobile or computer self-service, both reducing the pressure on transport and improving student experiences.
Self-help opening and registration
The campus network Authentication & Billing supports self-service opening functions: after the newcomer has been added to the campus network, it is redirected to a self-help registration page, entry of school numbers, names and identity cards, identification checks with the system Automated Systems (SAIS), automatic access to the Internet for newcomers, and guidance on the selection of meals, passwords and fees. Self-help opening functions significantly reduce the weighting pressure during school start-up and enhances the learning experience of newcomers. The system also supports bulk opening, which managers can create through a management platform batches of accounts for special cases where they cannot open themselves (e.g. students, visiting scholars).
Self-service contribution and replenishment
The campus network Authentication & Billing supports a variety of self-help forms: students can pay online contributions through third parties such as micro-letters, payment of treasures, one toon balance deduction from the campus, one to self-service terminal cash or card brushing, and one to the school’s financial system. Self-service contribution functions allow students to pay their Internet fees everywhere, without having to wait in the network centre, both to facilitate students and to ease the pressure on personnel carrying security charges. The system also supports automatic renewal functions: students can open automatic extensions, and the system automatically deducts fees from a cartoon balance or bound payment account after the set expires, avoiding disconnection due to the omission of contributions. In the process of paying fees, the system needs to ensure that payments are made secure and accurate: each contribution is clearly recorded, orders are searched and refunded, regular reconciliations with the financial system and a cartoon system are performed, ensuring that funds are safe. Contributions involve money, any errors may raise serious problems, and the system requires sound payment security and reconciliation mechanisms.
Package changes and business processing
Students’ needs for Internet access may change over time: they may need a high-speed package month at the beginning of the school year, and the examination week may require only basic meals, or a suspension of service if they return home on vacation. The campus network NATSHEL_AUTH_BILLING supports students in their own business such as changing the set, suspending services, restoring services, selling sales, etc. Students can check current packages, usage and cost details through self-service platforms, changing the set or suspending services according to their needs. These flexible business processes meet the individualized needs of students and reflect the humanization of the campus network. The system needs to support a flexible configuration of the rules of operations: which packages can be rotated, how the change costs are calculated, the maximum duration of the service suspended, and how the balance on the sale time is treated by managers according to the school’s operational strategy.
Use query and cost breakdown
The campus network Authentication & Billing supports student self-help inquiries and costs: students can view the current package, remaining periods, surplus traffic, current month’s fees, historical bills, payment records, etc. The system also provides a mass reminder function: when students are in flow or are approaching their quota for a meal set, the system warns students via text messages, micromails or Portal pages to avoid accidental deductions or disconnections due to exceeding the quota. The system needs to ensure that the statistics are accurate and real-time: traffic and time counts should be accurate, cost calculations should be transparent and bills should be clear and understandable. For users billing on flow, it can also provide detailed analysis of traffic use, such as which applications consume the most traffic and what time periods are used to help students make rational use of the network.
Password management and account security
The campus network Authentication & Billing supports students’ self-help management passwords: students can change the password through a self-service platform or, when forgetting it, retrieve the password by binding cell numbers or mailbox self-help, without contacting managers. Self-help password management greatly reduces the password replacement workload of operators and enhances their student experience. The system also supports account security management: students can view their login records (entry time, place of entry, login equipment) and find that an unusual login can modify a password or contact manager in a timely manner; students can bind cell phone numbers and mailboxes to use for password recovery and security alerts; the system can support secondary authentication (e.g. text message authentication codes) and enhance account security. Password management and account security functions both facilitate students and protect account numbers.
Form and experience of self-service platforms
The self-service platform of the campus network NATSHELLL_AUTH_BILLING is usually in many forms: one is a Web self-service platform, which students visit through browsers and is complete and fit for computer use; the other is a mobile self-help page that optimizes the screen of their phones to accommodate their use on mobile phones at any time; the third is a micro-letter/small program, whereby students operate without downloading APPs through the school ' s Micro-Trust Public or small procedures; and the fourth is a self-help terminal, deployed under dormitories, libraries, etc., to support cash payment, printing bills, etc. The self-service platform is very important in its empirical design: the interface should be simple and clear, it should operate in a straightforward way, and business processes should be as brief as possible to avoid confusion among students when doing business. The system should also provide a well-developed help file and frequently asked questions that enable students to find solutions on their own first hand and reduce reliance on operators when they encounter problems.
Manager backstage and batch management
In addition to student self-service, the campus network Authentication & Billing system requires a fully functional administrator backstage to support the carrier in bulk management and business analysis. The administrator ' s back office functions include: user management (seek, create, modify, disable, delete user accounts), suite management (configuring and adjust package policies), billing management (search and adjust charge recording, process refunds), equipment management (manage access devices such as AC, BRAS), log management (check authentication logs, weblogs, operating logs), statistical analysis (number of users, online numbers, income, traffic, etc.), system configuration (system parameters, permission management, backup recovery, etc.). The manager ' s back office should support batch operations such as lot creation, batch modification packages, batch de-entry, and increase volume transfer efficiency. The backstage should also support the hierarchy of competencies, with different administrators having different operating privileges and avoiding overstepping them.
Self-service services and account management are important features of the campus network Authentication & Billing, which enables students to perform most of their web operations by themselves in opening accounts, paying fees, changing packages, using queries, password management, etc. Both reduce the pressure on transport and enhance student experience. The system requires a variety of self-help service platforms (Web, mobile phones, micro-letters, self-service terminals), ensure accurate payment security and reconciliation, support flexible business rule configurations, and provide a fully functioning administrator back-office. The selection of a campus network with well-functioning self-service and regulated account management, Authentication & Billing system, will make it possible to automate and intelligently operate the campus network and make it easier for students to access the Internet and more efficient school administration.