The hotel selects the WIFI authenticated Internet system, most of which is not a web specialist. Faced with suppliers’ programs and offers, it can easily be carried away by some highly professional words, and then buys something that is inappropriate or cheap. This piece, without blowing up its own product, stands in the context of the procurement side, saying where the choice is easy to influence, how to bypass, spend money where it really needs to be.
The list of functions doesn't fit you.
The supplier’s program often includes a long list of functions, marketing push, big data analysis, face recognition, and behavioral drawings that look all too advanced. For a hotel, the core functions that are really used every day are actually just a few: stable real name authentication, PMS matching, compliance log retention, convenient transport.
And then you're gonna have to figure out what the caliber is.
Co-location capacity of vendors"Support for tens of thousands of users"It's a big difference to ask if the number of devices online or co-productions launched simultaneously is one. The real pressure point in hotels is that late peaks are certified instantaneously and simultaneously, rather than the number that accumulates slowly during the day. A system that is labelled as supporting 10,000 online systems can only carry hundreds of times, with a full night peak card.
PMS's on the phone."Support"To get to the one you're using.
The supplier will say it."Support for mainstream PMS docking"But the PMS brands are so many, and the interface is so diverse that support generally makes no sense. The key question is whether there are any actual cases of successful matching before supporting the version you are using. It would be better for suppliers to show evidence of matching PMS or arrange a confirmation of the feasibility of docking with your PMS. As mentioned in the previous article, PMS docking is the easiest link to the shell, and if it does not work out when the model is selected, and if it is found to be unsuited, then the horse will be killed.
Compliance"Meeting requirements"Ask where it's requested.
Vendors say the system."Full compliance""Meeting public security requirements"The question mark is a question sign. Compliance is territorial, and local requirements vary. Ask: the system meets compliance requirements everywhere. You have no support for specific requests from your city, especially if you want to take over the management platform locally."Compliance"You can be assured that you will be able to apply the specifications for your location.
The price depends on the life cycle. It's not just a first-time dress.
Vendors often offer price discounts for initial loading, but the cost of subsequent action may be higher than that for several years when a system is used. Ask whether there are annual authorization fees, insurance premiums, SMS certification codes, extra payment for future upgrades, or door shop or extended-gauge charges. Some systems start cheap, but text message rates, security premiums are often lower than usual. The models are selected to cover the total costs of the entire life cycle rather than just the first ones.
The case depends on your condition.
Suppliers will come up with a whole bunch of success stories. But the case depends on your profile. A supplier who is a large chain group, not necessarily for a single-body hotel; a new hotel, not necessarily for old hotel renovations. Depending on whether there are cases that are close to your size, type, or network conditions, it is better to contact the real users.
Service responsiveness is more interesting than functionality
The system will always have problems with the system, and this is when the supplier’s service response capacity is particularly critical. Ask: how long can a problem be answered, whether there are local service teams that are remote or not supported by holiday peaks? Hotel access often breaks out at night and weekends, and if the vendor only handles it on working days, the customer’s problem cannot be solved in time. The selection of the type cannot be just about system functionality, but service capability should also be examined, preferably in a contract setting.
The core of the VIFI authenticated Internet system is a walk-through: hard core functionality is not strong, right or wrong, PMS is not implementing the interface, local compliance is unsatisfactory, full cycle costs are unclear, similar cases are not real, service responses and timeliness. These questions are not sold out. Buying systems is good for stability, not for a bunch of unusable functions and a list of good numbers.