The school network billing system is usually used to have one when it's online."The throttle."——The test environment runs well, and the real use of the scenes is problematic. These are not technical gaps, but real user scenarios that were not covered by the tests. There are many types of users in schools, with a variety of equipment and usage patterns, and any neglected scene may become a hot spot for complaints when it comes to being online.
The account openings during the start of school are the first mined area.
The start of the school year at 8-9 months is a busy time for the school network billing system. Newborn accounts need to be opened, old-age accounts need to be renewed or adjusted, and graduates’ accounts need to be cleared. Only hundreds of simultaneouss are usually verified when tested, but thousands may be imported in real settings.——Timeout, drop of packages, data cut. If the account number of the school network billing system is a timed task, it is recommended that import be phased in two weeks before school starts and not wait until the day before school starts to complete the sync.
The late night traffic peaks in the dormitory are easily triggering speed limits.
The evening hours of the dormitory are high on the Internet, with students watching videos, playing games, and brushing plays online."The speed of the net suddenly slowed down.". The common problem is that bandwidth thresholds are set too low, or speed-limit strategies are not grouped by users (all users share a limit pool). It is recommended that the accommodation area be singled out with a bandwidth ceiling distributed to the user group and 20% of the surplus reserved for sudden traffic. Users’ experience at late night peaks is more important than in daytime because students have more time to complain.
Compatibility of older equipment
There's always old equipment in school.——Notebooks, old phones, desktop machines that were still using Windows 7 years ago. The browser versions of these devices are old and old, and the Internet cards drive them off to poor compatibility with Portal authentication pages. School network billing systems are usually tested using state-of-the-art equipment and mainstream browsers, but it is likely that the user access certification pages for these older devices will be out of order in real situations. It is more practical to authenticate pages to support the latest 3 editions of the mainstream browser and provide them"Compatibility Mode"The information centre is also required to prepare the telephones for common equipment problems so that students can quickly locate their jobs when they are in a job.
Experience problems with the mobile end authentication process
Students use mobile phones to access the Internet, and it is vital that the mobile end of the authentication process be experienced. If only PC-end matches are made for school network billing systems or if the mobile end is simply a simple reduction in PC pages, user experience is very poor. The common problems include: input frames are too small, the certificate code is not clear, auto-jump failure, micromail sweep login is not supported. The mobile end certification process needs to be tailored separately, preferably supporting one key entry (e.g. micromail, campus card App scan), reducing input operations.
The guide experience after the flow runs out.
If the student traffic is exhausted, if the page is simply displayed"Insufficient balance, please charge"The school network billing system should design a pilot process: alerts are made when traffic is running out, displays the recharge entrance after exhaustion, and the charge process does not exceed three steps to support multiple payment methods. Users who are most anxious when traffic is exhausted, and students will complain at the first time if the guide is not well-directed. Better practice is to send reminders when the flow reaches 80%, jump to the replenishment page 100% and restore the network automatically after the filling has been completed.
Graduates are vulnerable to injury when they retreat.
Yearly, 6-7 months of graduation from the accounts, students who have postponed their graduation, undergraduates who are studying on a continuing basis, and in-service graduate students."Atypical graduates"The account number is easily cleared."Graduated from school"One size fits all. The advice is to connect with the engineering system, based on"Registration"、"Is it in school?"、"Contributions"The effect of the withdrawal is far greater than a few days.
System bulletins and user notices
The user notification system should be multi-channel: APP, text message, mail, micromail, and the room floor. Important notices must cover at least two channels. Notifications should be written directly, not just by people."The system will be routinely maintained on X-month X day"If you can't read it, you have to write it."X Month X Day 0-6 Points network will be interrupted. Please download information in advance"。