The project for the wireless WiFi system on campus is clear-cut from selection to online, but it is often embedded in non-technical locations. Technical program providers can help you adjust, but some resistance is structural in its own way, and it will be repeated at the deployment stage without prior identification.
Category I resistance: lack of clarity on the boundaries of multisectoral cooperation within schools
The deployment of the wireless Wifi system on campus is not just about information centres. The billing strategy is developed with logistics (house area management), teaching services (time zone control), student workers (student account management), finance (payment and refund process). If only the information centre is involved at the start-up, other departments are not pulled in, and there will be a situation where the strategy will not work:"System functionality supports"Logistics."Who made the rule that the dorm block was off at 11:00 p.m.? We didn't agree."The missionary says:"Why is the school area also available for hours of school?"
The problem is not that the system is not functional enough, but that there is a lack of involvement by all sectors in the rule-making process. I have seen schools that are stuck for two months during the deployment phase, because the break-up hours and the payment rules in the dormitories are not agreed upon.
Category II Resistance: Insufficient or stringent cooperation of operators
The wireless wifi system in many schools needs to be connected with the operator——Whether the proxy model (operator provides exports, school is responsible for NATHEL_BILLING) or self-build (school exports itself, operator only provides lines), requires operators to cooperate in the configuration of export routers. In practical projects, operators have very different approaches to cooperation. Some operators are active and offer technical contacts; some operators are cold-hearted, saying"We don't support your system. We're going to go along with our plan."• The introduction of a system to replace operators or use them for self-financing.
The problem with operators carrying their own billing systems is that both its strategy configuration and its wiring are controlled by the operator, which has weak voice in the school. Students complain, schools can only be transferred to the operator, and operators' speed of processing and attitude schools cannot control. If they have to go to their campus wireless wifi system, the pace of cooperation between the operator determines whether or not the project can proceed on time. It is recommended that the operator be contacted before the start of the project, confirming the technical match-up conditions and timing. If the operator clearly fails to cooperate, either the operator will change or the operator will accept a self-medicated programme from the operator.——However, this decision is made at the selection stage and cannot be deployed in half before operators are found to be uncooperative.
Third type of resistance: use habits and conflicting psychology among the student population
When the school wireless wifi system is online, students are the most direct users and the most vulnerable to conflict. School access was free of charge, and suddenly charges were charged, regardless of how much money it cost."Equitable access""Rationalization of the allocation of resources"The students are concerned that the fee is transparent. Is it easy to pay? Did the quality of the network deteriorate because of the billing?
In practical projects, students ' resistance is manifested in three forms: one is to bypass the system and avoid fees by means of proxy, VPN, MAC addresses disguise; two is to focus complaints, with a sudden increase in the number of complaints during the school year peaks; three is to use passively, without using the campus network, and run the operator's traffic suite, which results in far less than expected usage. The first is to deal with the cost-based system's proxies and anti-MAC cloning functions, but only technical aspects. The second and third are to be adjusted in operational strategies: fees can start at lower prices, before students accept them."Fee-based Internet access"This is a process that, by itself, has been gradually adjusted to reasonable price ranges. Some schools have directly priced the amount they expected to use during their previous free period, resulting in high pricing and sharp drops in usage, while fee-bearing income is less than anticipated.
super-effects between resistance
The three types of resistance are not isolated. Information centres delay the export strategy of the billing system without the cooperation of operators; strategies cannot be defined and rules for departments are delayed; rules approval is delayed, access time is delayed, students are right"When do you get online?"The way to break this stagnation is not to add functionality at the technical level, but to make decisions at the project management level: which hard nodes must be taken by mutual consent and which soft nodes can be decided upon first by information centres. List hard nodes and fight each other; soft node does not wait for everyone to say anything and push forward.
The timing of resistance recognition is important.
Many projects focus only on technical indicators and functional matching, not the interpersonal and process factors of the deployment environment. The resistance is detected at the deployment stage, when suppliers are in place, equipment has been procured, time has been lined up, and changes are costly. Resistance identification should be synchronized during the selection phase: confirmation of willingness to engage with various sectors, confirmation of the cooperative attitude of operators, and anticipation of student community responses. This information is not available from the supplier; it is a school ' s own homework.
Deployment rhythm adjustment strategy
The phased deployment is a pragmatic strategy: the wireless wifi system on a pilot site in a region (e.g., teaching buildings) will be used to secure a stable system before extending to dormitories. The accommodation area deployment involves more sensitive factors such as time breaks, payment rules, student conflict, etc., which allow information centres to build up their experience of transport later. The scope of functions for the pilot phase can also be reduced: certification without counting, students adapt to the certification process and then add cost modules. This phased approach is more manageable than one step at a time when resistance overlaps.
All three kinds of resistance, after all."People and processes"The problem is not"Technology and functions"The problem is, whether the Uwifi project on campus can move forward is only half of the technology option, and the other half depends on the ability to coordinate within schools and negotiate with external operators. Both things are not good enough, and better systems just have to run in test environments.