Building and team capacity development of the WiFi network system when it is online

One of the most common problems with WiFi's online system is ignored by many: it's not a system crash, it's a billing problem, but an operator doesn't know how to use it. I've seen more than one project, hundreds of thousands of systems procurement and deployment costs, and it turns out that Excel will be used to support the operations six months after the go-live because"The system is too complicated to operate.". This is not a technical problem, but it has more consequences than technology.——The system was empty, data was not maintained and investments were made to float.

WiFi’s online system is only the first step in a long march. The first week, first month, and first quarter of the period after it has been on line, there are different types of wiring tasks to handle.

The first week of the online cycle is focused on verifying data accuracy. A sample of orders is checked daily to check that the billing records in WiFi network billing system are consistent with the original measurement data on NAS. This phase is not aimed at reconciliation, but rather at confirming that there is no fault in the entire chain from the collection of data to the settlement of fees.

The first month of access is to focus on the establishment of day-to-day workflows. These include daily reconciliation mechanisms, weekly data backup confirmations, and monthly business statement generation.

WiFi’s network billing system is not operated by a mouse pointer that can be login to the backstage. Operators need to understand at least a few core concepts: the basic processes of RADIFUS certification and billing, the relationship between package configuration and price strategy, mechanisms for paying for return calls and reconciliation, and basic web failure check-up thinking.

But the reality is, many projects train operators."How the system logs in, how the forms are filled in, how the buttons are clicked."This raises the question of how the system is operating. When there are anomalies beyond the daily range of operations, operators have no judgement and can only call for technical support.

A reasonable approach would be to devote a specific portion of the budget and time to operational training in project plans, with three levels: basic operations (basic use of systems, mastery by all operators), rationale (RADIUS, billing, bottom-line principles for payments, core operator ownership), failure check (the diagnosis and resolution methods of common problems, at least one operator is well known).

The initial configuration may be different from actual demand after a period of operation. For example, the first set-up of the package may need to be adjusted by competition in the market and the initial configuration of bandwidth restrictions may need to be relaxed by the size of the user.——At least one full-scale configuration audit is conducted every quarter to see whether all strategy configurations match current business needs.

Another easy to ignore review is the idle account. After six months of operation, there will be a large number of accounts that have been registered but never used or are no longer used once.——If the passwords for these accounts are too simple, they may be used to bypass authentication.

The system is not a one-time exercise; it needs to be adapted and optimized as business develops. But the basic principle is clear: it operates to keep WiFi network billing systems stable, rather than to meet the technical requirements of the system itself. Many projects fail not because technology choices are problematic or the system itself is not useless, but because no one actually runs them when they're online."Zombie system."——The core of the system is people, who put the right people in the right place and give them adequate training and tools to support them. The system is just a tool, and talent is the key to determining whether this tool can be used well. So when planning projects, not just budgets should be placed on software authorization and hardware procurement. Without this person, the response rate would be greatly reduced by long-range inspection of the company's suppliers. It is also proposed to create a knowledge base or FAQ files for the team to record common problems and treatments encountered in its daily work, avoiding the fact that other operators are not aware of what to do when the same person is absent.