The most intuitive change in information centres is not about how many new functions are available, but about how much more technology is needed.How many calls and duplicates are missing in daily workIf you do a self-help operation without working, the student has to pay for the net, change the password or call the customer service, check the Internet logs or send out a work order.——So the value of self-help operations is not fully released. I've made a rough comparison from several projects that actually run, and I've seen how much labour it saves.
The first part of the provincial line is, of course,Filling and contributionsThe traditional model of students going to a cartoon window or information centre in campus, 20,000 schools with at least one or two people per month. The fee alone costs more than 100,000 a year, and there's no technical content to these jobs.——When self-help is online, students pay/pay for the treasure directly through micromail on the Portal page or small program, the system automatically pays and automatically opens the corresponding package, with no manual participation.
But the real difficulty with self-help is not about paying for it.——The answer to the SDSK is technically mature. The difficulty is that it's not a good idea.Real-time payments to accounts and consistency of accountsThe student paid on the phone and the gateway returned."Payment success", but the reconciliation module of Authentication & Billing does not update the student's account balance in real time if it is due to network delay or system busy. This delay is even a few minutes away and students are anxious——He thinks the money is withheld but he's not there, and calls to complain. So self-help operations are going to be overflowing, reconciliations, real time synchronization of account balances, and they need to be sufficiently reliable.——How many students have been charged, how much has been used and what's being charged abnormally?——There is also a need for automated system generation and not for manual financial staff.
The second provincial link isSelf-service management of accountsThe code forgot, the account was locked, and wanted to check how much Internet traffic had been going on this month.——In the traditional model, these require information centres to handle them and take at least dozens of similar calls every day."Self-help modification"(reset passwords by a tied cell number or mailbox authentication code)"Self-help queries"The worksheets are no longer available (real time on Portal page showing the flow, the remaining days of the package and the length of the Internet). When a 20,000-sized high school is actually in place, the average daily number of information centres will drop from over 100 to 3040.——And half of the remaining calls were made because students were unaware of this self-help function.
The third often overlooked provincial point isBatch opening for new entrants. In the days of September, thousands of new students register online accounts at the same time.——If there is no self-help opening, the information centre will have to manually import thousands of accounts in advance from backstage, and it will spend a day just checking the list.Students authenticated using their own school and ID numbers, automatically creating accounts for Authentication & Billing after validationThe system automatically pulls student information from the teaching system for identification purposes, without manual verification.——After students are registered for a uniform certification, Authentication & Billing automatically synchronizes the creation of their corresponding online accounts. In this way, information centres that start school every year have to look at the automatic opening rate on backstage, with unusual lists being processed manually, and the workload is shifting from full overtime to one or two person-watching.
The fourth thing that saves people isPackage changes and renewals. The student is going to have a monthly package, and he wants to switch it to a flow-based one next term.——If you do not have a self-help operation, the student has to submit a work order or someone from an information centre.——The system alerts students by text or Portal window a few days in advance."Your package will expire in three days.", the student orders a renewal button and a sweep payment. If it is manually driven, the rate of renewal at the end of each school year will be enough to allow the information centre people to work one week in a row.
And there's a point of understatement.Automation of financial statements. Monthly reconciliations under the traditional mode, where finance staff manually pull up a charge record, consumption records, refund records, and reconcile with a cartoon system or payment platform to generate a monthly business statement. If any of this process is not right, it takes a lot of time to check each item.——Daily automatic settlement, closing day, automatically generated business statements of days/weeks/month/quarterly dimensions, automated tags for unusual transactions——The workload of finance staff could be reduced by at least 70 per cent.
Finally, a conclusion at the level of accounting:A 20,000-sized school with a minimum of half the human resources invested by the Information Centre in Authentication & Billing related matters if self-help operations are complete (covering full value, opening accounts, decryption, checking books, changing utensils and renewals).. The savings in labour costs are continuous.——Not one-time, but every year is a province. The value of self-help operations is clear when you compare this figure to the procurement costs of Authentication & Billing in three-year cycles.