The owner of the WiFi Real name certification system will sooner or later be confronted with a link: docking with PMS. PMS is the hotel property management system, which is used to get out of the house at the front desk. Why does the WiFi Real name certification system have to interface with PMS? Because the smoothest recognition experience is automatically generating WiFi accounts when guests are in, and when they leave, they can't feel it. This ideal is wonderful, but I can say that the pits that were connected were not re-created for two hours.
PMS has more interface protocols than you suspect in life.
The PMS system used in the domestic hotel industry is less than 40 or 50 brands, green clouds, west soft, central soft, Opera, stone and so on. Each data interface protocol is different, some with WebService, others with Socket, others with MQ news troupes, and older with direct operations databases. To be able to match these multi-faceted PMSs with the WiFi real name certification system, it is almost technically a fit-for-mechanical concept. More problematic is that the same brand PMS has different versions of hotels, different patches and more customized modules. We've taken an old version of Western soft, and the fields written on the document never returned to actual data."This version doesn't have the same function. If you want to add it, you can develop a bid of 20,000."The hotel quits when it hears 20,000, and says why I'm paying for the interconnection between your systems. And we finally do a field-compatible mapping of the gateway layer ourselves, hardening missing data from other fields.
Time-bar issue for synchronizing in-house information
The ideal model for the hotel WiFi real name certification system to get guest info from PMS is real-time synchronization: front desk entry, PMS pushing a message to the authentication system, and the authentication system automatically creating a WiFi account. But the reality is that many PMS interfaces are not push mode but pull mode; the certification system needs to be asked about PMS databases on time. Too short an interval would increase pressure on the PMS server and the length of the setup would result in customers being accommodated out of service without immediately connecting WiFi. A minute delay is not technically significant, but the first thing that a guest enters the room is to call the front desk, not even WiFi. Our compromise is to give preference to the mode of push when the docking protocol allows; to set the interval within 30 seconds if the round-up mode is available; and to provide a manual trigger button at the PMS front desk interface or backstage of the WiFi certification system, which can be operated manually in case of an emergency.
Code traps matching guests' names
The WiFi real name certification system needs to link the names of guests in PMS to authenticated information, but Chinese names may be coded differently across systems. PMSs may contain GB2312, GGBK or UTF-8; WiFi certification system is defaulted to UTF-8. If there is no correct coding in the middle, the name becomes a mess. More difficult is the word: remote words that can be stored properly in PMS and they may become question marks in the data chain of the authentication system because some of the links are not supported. We have also encountered problems with the processing of passports in English.——PMS is full capital case."JOHN SMITH", the authentication system shows"John Smith"The customer's service is not matched by two data items when checking the accounts. These details appear to be small problems, but they accumulated a very significant impact in hundreds of hotel sights that check out every day.
Logical connection of billing and authentication
If the WiFi real name system also carries a billing function, it is more complicated to interface with PMS. For example, guests choose a house that contains free WiFi, which they know and automatically labels as free users; if there are no WiFi-types, customers need to buy an Internet suite separately.→PMS Notification Certification System→Certification system implementation strategy→If the fee is paid back, it is a client's claim. More problematic is the change or retention of the house: the policy of WiFi changes from ordinary to administrative, but not necessarily the notification message of PMS will be sent back to the certification system in time. The border processing of these anomalies is ten times more difficult than normal processes.
Don't think of PMS as the only source of authentication data.
The purpose of the hotel WiFi real name certification system is not to replace a real name authentication process, but to assist in upgrading experiences. The PMS guest information can only be used to generate a WiFi account and associated room number, without skipping the statutory real name certification. This is a bottom line problem. Some hotels will feel that they have already shown their identity cards when they are in, and the public security travel system has reported it. The WiFi authenticated system must independently complete the Internet real name authentication process when the customer first connects WiFi. PMS data is used only for auxiliary association.
Descending Programs in the event of Failed Reconnect
The interface between the WiFi real name system and PMS must be based on a reality: PMS interfaces are not always available. PMS manufacturers do systems maintenance, hotel network failures, database locksheets, or even PMS producers themselves, which may result in an unserviceable interface. In such cases, WiFi certification systems cannot be attached together. It is necessary to design downgrade programs: when PMS is not functional, the authentication system automatically switch to manual mode, and the front desk can manually create WiFi accounts for customers at the back of the certification system administration. While experience is less synchronized, it is possible to ensure that guests are connected to the Internet at least properly. The downgrading program is to communicate with the hotel operations team in advance, and it is always possible to get a downgrading process document. We suggest that we do a demotion exercise on purpose during the first week of the system's online operation to keep up with the physical ability of the front desk.
The interface between the WiFi real-name certification system and PMS is essentially a question of depth. Technology access is only the first step, and it is really decided that the experiences are those of abnormal scenarios, field code compatibility, and the ability of the operating team to respond in case of downgrading.