Some companies have no problem with their certification system, but employees complain about it and end up being the subject of daily complaints from the IT sector.
Question one: There is insufficient communication before getting online and staff don't know why they want to certify
Many companies have certification systems that are"Quietly."It's...——IT does not need to explain it to the employees. The first response is that when they turn on their computer and find out they don't have access to the Internet, or eject an unheard login page."The network is broken."。
One of the most typical cases I've seen: a company that suddenly changed WiFi on Monday morning, hundreds of people across the company did not know the new code and the IT front phone was blown. The problem is simple: an advance e-mail notice would have been avoided, but without notification it took all day to process password counselling.
The correct approach is to send an e-mail or a bulletin at least three days before being online, informing the staff of the use of the certification system, how to log in and who to find. So at least not the first day of the blow-up.
Issue two: Certification is too radical to be replaced by staff.
For example, WiFi was open and the employees were connected. Now suddenly it's a code to enter every time, and many people don't get used to it.
I've dealt with a complaint that, after the company had been certified in Portal, one of the heads of department directly called the IT Director-General to complain that his team was having to re-rew passwords every time they met, which was too inefficient. It became clear that the department was highly mobile and that every time someone got access to new equipment, the entire room needed to be re-certified and experienced very badly.
It is recommended that steps be taken: WiFi is open for some time or has been transitioning to NATSHELL_SEAMLES_AUTH, after the staff are used to gradually tighten.
Issue three: The password strategy is too complicated to remember.
Some enterprises have a password matching their AD systems, which leads to wireless passwords requiring case combinations with special characters of more than eight bits and 90 days. The employees already have the code for an AD account, and this adds a set of rules that are very easy to mix.
I've seen one of the most complex scenes: a company has two separate wireless passwords and AD passwords, which are not updated in the same way as every quarter, and every month. The employee just puts the password on the spot and post it on the monitor.——This, in turn, brings security risks.
Recommendation: If it is an internal staff member, a single point of AD will be sufficient to log in without the need for an additional password. Visitors and outsiders are managed separately.
Issue 4: Problem with no rapid response channels
When the authentication system is online, there are problems: a cell phone is not connected, a department is offline, and the passwords don't know who to look for.……
If there is no clear channel for responding to these problems, the staff either make a call to blow up IT or complain directly in the group about the impact on team morale.
IT is best equipped with FAQ and response mechanisms before the system is online. It is recommended that a dedicated staff member be placed in the enterprise’s micro-credit community to deal with certification-related issues at least within the first two weeks.
Issue 5: No advance equipment compatibility tests
On the first day of access, IT is passive if there are at least 20 or 30 people who can't link up with a cell phone. And it's easy to avoid these kinds of problems.
It is recommended that a full network test be initiated two days before being online, using several types of machines common in the company. The user is informed in a public notice about the solution if you find a problem.
One of the projects I have done before, when IT found that Mate60Pro was unable to pass 802.1X certification in some cases, but all other mobile phones are normal.
The functionality of the network certification system is important, but it is equally important to go online. IT is a strong technology program, but it takes a lot more thought about communication and project management than actually being much less resistant behind lines.