First question: How to handle the refund account number
The traditional method is manual. The tenant withdraws the lease, calls the network manager at the front desk, finds this account number at the back of the station and cancels the service.
This is a lot of problems. There's information between the tenant and the front desk, and the account may have been missing. Even if the seller had sold it, the package information, the charge record, the Internet logs were left on the system, and resources were being taken. And manual manipulation was easy to make mistakes, sales were not sold, and those left behind were not.
Automatically handles the system. Sets the maturity time in the system, and the tenant’s suite is automatically disabled when it expires.
The benefit of automated processing is timeliness. The tenant stops the aircraft on the day he/she returns, without extra costs.
Second question: How can new tenants be moved in fast?
If you wait for the administrator to open an account, it may be until the next day.
The new tenant enters the room, scans the room for two-dimensional codes, registers his own account number, selects a package, and pays for the payment of the money.
The advantage of self-help opening is speed. Tenant does not need to wait for a manager, and can do it in five minutes.
Self-help accounts are set up in two-dimensional code.
Third question: how to renew the set due
The tenant selects the renewal fee, the micromail or payment of treasure on the page and resumes the network once it is paid.
The process itself is not a problem, but many tenants don't know when their suite will expire or forget to renew the fee.
The system informs the tenant by text message, micro-message public, and APP.
Reminders are accurate. Only those who mature, not all tenants in groups. Otherwise, they are easy to ignore.
Fourth question: What about subletters?
Some tenants do not return their rent, but simply change rooms. For example, switch from room A to room B, the account number is the same.
The tenant changes the number of the room in the self-service system, and automatically updates the account number and the binding relationship.
The room changes and the lease is not the same as new occupancy.
Fifth question: How to manage historical data
After the tenant withdrew, the account number was cancelled, but did you want to keep the charge records, the logs and the complaints?
These records are evidence.
Cleaning from a systemic perspective. If all historical data are kept, the database is growing and queries are slower. There is also a risk of data disclosure.
The compromise is an archive. After the tenant withdraws the lease, the account number basic information seller saves a single copy of the charge and the log on the Internet, setting the time for automatic clean-up. For example, it is automatically deleted after two years of storage.
Sixth question: How do you do batch operations?
If there are large numbers of rents and accommodations, for example, at the end of the year, many tenants expire simultaneously.
The system supports batch operations. For example, import Excel, which lists 100 tenants to be sold, and the system ' s bulk sellers.
Volume operations leave a log. Whoever exports Excel, who performs the batch operations, and when it works is recorded. The problem can be traced back to you.
The owner-swipe, self-service and automatic system shutdown.
The number of homes in Fuscann is larger and the bulk operation is just needed.
The key to the management of accounts is automation. No manual work, no batches. This way the system can sustain its operations.